WEBVTT 00:00:01.127 --> 00:00:02.850 (lively music) 00:00:02.850 --> 00:00:04.890 - [Narrator] There are paths everywhere. 00:00:04.890 --> 00:00:06.720 Some lead to greatness. 00:00:06.720 --> 00:00:09.540 Others put us on the road less traveled. 00:00:09.540 --> 00:00:13.470 All of the paths share one thing in common: people. 00:00:13.470 --> 00:00:16.350 What fuels your passion is unique to you. 00:00:16.350 --> 00:00:18.393 So let’s talk about you. 00:00:19.424 --> 00:00:24.150 (lively music) (sheet rustling) 00:00:24.150 --> 00:00:25.710 - For me, I actually pursued the route 00:00:25.710 --> 00:00:27.390 of playing professional sports for a little bit. 00:00:27.390 --> 00:00:30.060 Injuries derailed that, and so I, you know, 00:00:30.060 --> 00:00:32.255 was looking deep within myself to figure out exactly 00:00:32.255 --> 00:00:34.320 what else I was good at doing. 00:00:34.320 --> 00:00:37.170 And I realized that, you know, people 00:00:37.170 --> 00:00:38.250 and just being connected 00:00:38.250 --> 00:00:39.720 and just everyday connections with people, 00:00:39.720 --> 00:00:41.160 whether it was on and off the field. 00:00:41.160 --> 00:00:43.260 And so I actually ended up going back to school, 00:00:43.260 --> 00:00:45.990 in which I now obtained a degree in culinary and operations. 00:00:45.990 --> 00:00:48.210 And then eventually, that kind of all came together for me 00:00:48.210 --> 00:00:50.100 to realize that hospitality is exactly 00:00:50.100 --> 00:00:51.840 where I felt the most comfortable 00:00:51.840 --> 00:00:53.229 to continue to pursue my career. 00:00:53.229 --> 00:00:56.460 (lively music) 00:00:56.460 --> 00:00:58.980 - I found that I really enjoy just helping people 00:00:58.980 --> 00:01:01.140 and making people’s day. 00:01:01.140 --> 00:01:03.210 Working front desk at a hotel, 00:01:03.210 --> 00:01:04.410 we have the opportunity 00:01:04.410 --> 00:01:07.350 to build longer-lasting relationships with guests. 00:01:07.350 --> 00:01:08.940 We’re really able to get to know people 00:01:08.940 --> 00:01:11.430 and know what they like, what they don’t like. 00:01:11.430 --> 00:01:13.230 I do see myself utilizing a lot 00:01:13.230 --> 00:01:16.050 of the soft skills that I’ve learned in hospitality. 00:01:16.050 --> 00:01:18.780 Empathy and being able to understand 00:01:18.780 --> 00:01:19.830 what people are going through 00:01:19.830 --> 00:01:24.090 and what they might need really impacted me. 00:01:24.090 --> 00:01:26.490 But when you see how happy you can make people, 00:01:26.490 --> 00:01:28.551 it really makes it worthwhile. 00:01:28.551 --> 00:01:31.134 (lively music) 00:01:32.700 --> 00:01:37.380 - Being inside of a hotel as the porter, you greet people, 00:01:37.380 --> 00:01:40.650 and you have to share a level of connection. 00:01:40.650 --> 00:01:43.380 And being in this hotel, bringing that hospitality 00:01:43.380 --> 00:01:46.100 to other people is what we strive for. 00:01:46.100 --> 00:01:48.683 (lively music) 00:01:49.530 --> 00:01:51.840 - I think you have to be really good 00:01:51.840 --> 00:01:54.810 at being sincere, first of all, 00:01:54.810 --> 00:01:57.510 that you actually like what you do. 00:01:57.510 --> 00:01:59.460 It’s like any profession, you know. 00:01:59.460 --> 00:02:01.770 If you choose to be in construction, 00:02:01.770 --> 00:02:04.740 you do it because you love it, because you’re good at it. 00:02:04.740 --> 00:02:06.090 And the same thing here. 00:02:06.090 --> 00:02:07.260 We need to know about food. 00:02:07.260 --> 00:02:09.300 We need to know about wine. 00:02:09.300 --> 00:02:11.190 Now we need to be able to be good photographers, 00:02:11.190 --> 00:02:13.263 because everybody wants to have a picture now. 00:02:13.263 --> 00:02:16.044 (lively music) 00:02:16.044 --> 00:02:19.794 (Angela speaking in Spanish) 00:02:37.209 --> 00:02:39.876 (lively music) 00:02:41.040 --> 00:02:42.480 - I love coming to work. 00:02:42.480 --> 00:02:44.557 Like, I do not wake up in the morning and say, 00:02:44.557 --> 00:02:46.740 “Ugh, I have to go to work today.” 00:02:46.740 --> 00:02:47.850 I never do that. 00:02:47.850 --> 00:02:50.310 I wake up; I’m excited to come to work. 00:02:50.310 --> 00:02:52.590 Everyone speaks to everyone. 00:02:52.590 --> 00:02:55.500 We communicate a lot with each other 00:02:55.500 --> 00:02:58.620 because housekeeping I feel like is kind of like the heart 00:02:58.620 --> 00:02:59.453 of the hotel. 00:02:59.453 --> 00:03:01.230 Like if you don’t have anyone cleaning, 00:03:01.230 --> 00:03:03.122 we can’t check anyone in. 00:03:03.122 --> 00:03:05.705 (lively music) 00:03:06.840 --> 00:03:11.070 The best part of my job is, to me, the people. 00:03:11.070 --> 00:03:13.800 I get to experience things I’ve never experienced before 00:03:13.800 --> 00:03:14.790 in my life, 00:03:14.790 --> 00:03:16.470 learn about different cultures. 00:03:16.470 --> 00:03:19.500 And definitely being in housekeeping, I’m definitely working 00:03:19.500 --> 00:03:21.750 with people with different backgrounds, 00:03:21.750 --> 00:03:25.440 and it helps me understand why people are the way 00:03:25.440 --> 00:03:26.612 that they are. 00:03:26.612 --> 00:03:29.195 (lively music) 00:03:30.870 --> 00:03:32.340 - When I started bartending, 00:03:32.340 --> 00:03:34.980 I really looked up to the manager at the time, 00:03:34.980 --> 00:03:37.680 and he kind of took me under his wing 00:03:37.680 --> 00:03:41.790 to very quickly teach me not only the making 00:03:41.790 --> 00:03:43.830 of the drinks and serving of the guests 00:03:43.830 --> 00:03:45.600 but the behind-the-scenes, 00:03:45.600 --> 00:03:48.840 the administrative aspects that go into bartending. 00:03:48.840 --> 00:03:50.850 I really looked up to him. 00:03:50.850 --> 00:03:54.840 And so since then, I was a year into my relationship, 00:03:54.840 --> 00:03:58.050 and over the past eight years, we have— 00:03:58.050 --> 00:04:00.360 this is where I get emotional— 00:04:00.360 --> 00:04:03.180 we have had a baby, and we have gotten married, 00:04:03.180 --> 00:04:06.720 and the friends that I have made here have been there 00:04:06.720 --> 00:04:07.980 through all of it. 00:04:07.980 --> 00:04:08.980 Even in the wedding. 00:04:10.031 --> 00:04:13.698 (Elvia speaking in Spanish) 00:04:23.308 --> 00:04:24.840 - Some of the coolest, most friendly, 00:04:24.840 --> 00:04:28.290 most interesting people I’ve met are co-workers. 00:04:28.290 --> 00:04:32.070 Sometimes I’ll run into old guests at the grocery store. 00:04:32.070 --> 00:04:34.530 They’ll say, “Oh, Awesome Austin from South Boston.” 00:04:34.530 --> 00:04:36.240 Sometimes I’ll say, “Oh my gosh, wow.” 00:04:36.240 --> 00:04:38.040 And whoever I’m with will say, “Who’s that?” 00:04:38.040 --> 00:04:39.540 And I’ll say, “I have no idea. 00:04:39.540 --> 00:04:40.680 I see a lot of faces.” 00:04:40.680 --> 00:04:42.030 It’s very valuable to know 00:04:42.030 --> 00:04:44.854 that I’ve affected so many people’s lives in that way. 00:04:44.854 --> 00:04:48.300 (lively music) 00:04:48.300 --> 00:04:50.010 - [Narrator] It doesn’t matter who you are 00:04:50.010 --> 00:04:51.600 or where you come from— 00:04:51.600 --> 00:04:54.000 there’s a path waiting for you. 00:04:54.000 --> 00:04:57.420 North Carolina’s hotels and restaurants want you. 00:04:57.420 --> 00:04:59.943 Find the path that fits you at ServingCareers.com. 00:05:01.497 --> 00:05:06.497 (lively music) (water spraying)