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kitchen steward
Kitchen Steward
The kitchen steward works behind the scenes to ensure that the kitchen is well organized, sanitary, and properly stocked with clean utensils, equipment, and supplies.
Responsibilities may include washing and sanitization of dishes, pots, pans, and other cooking utensils to food-safety regulations and standards. Regular cleaning of kitchen surfaces, countertops, and equipment following proper sanitization procedures to prevent cross-contamination. Following all safety and hygiene protocols to maintain a clean and safe working environment. Assisting with receiving and organizing kitchen supplies. Monitoring stock levels and communicating with kitchen management team to ensure an adequate supply of necessary items. Working closely with the kitchen team, including chefs, cooks, and servers, to ensure efficient operations.
Related careers: Prep Cook, Janitor, Room Attendant
night auditor
Night Auditor
The night auditor handles various financial and administrative tasks during the overnight shift. Primarily, the night auditor ensures the accurate and efficient processing of guest transactions, reconciles financial records, and prepares reports for the next day.
Responsibilities may include reconciling and auditing financial transactions, including guest charges, payments, and adjustments. The night auditor also compiles various reports often used by management to assess revenue, occupancy rates, and other metrics. They also perform the night audit process, which includes closing and balancing the day’s financial activities.
This role requires a proficiency in basic accounting principles and mathematics to handle financial calculations, reconcile accounts, and identify discrepancies. This role doesn’t typically require a bachelor’s degree, but holding one in accounting, finance, or hospitality management might be beneficial.
Related careers: Accounting Clerk, Guest Services Manager, Hotel Auditor, Revenue Manager
banquet server
Banquet Server
The banquet server is essential to delivering a memorable and enjoyable experience for guests attending hotel events. This role helps to ensure that weddings, conferences, banquets, and other special occasions run smoothly.
Responsibilities include setup and preparation of events and banquet rooms; table maintenance; guest interaction during events; event coordination pre- and post-event; and ensuring team and department communication, cleanup and breakdown of events and banquet rooms, and safety and compliance.
Individuals with prior front of house experience or who want to advance a career in event planning may find this role to be a great step.
Related careers: Catering Sales Manager, Director of Event Services, Banquet Captain
breakfast attendant
Breakfast Attendant
The breakfast attendant sets up and maintains the breakfast area, ensuring it’s clean, well stocked, and attractively presented. The attendant’s friendly demeanor, attention to detail, and exceptional customer service contribute to guests’ satisfaction and overall positive experience during their stay.
Responsibilities include breakfast area setup, guest assistance, food preparation, cleanliness and sanitization, quality control, safety and compliance, and collaboration between hotel departments.
Breakfast setup typically includes preparing and arranging tables, chairs, and buffet stations before breakfast service hours. It also includes maintaining food displays, providing guest assistance, and answering questions guests may have regarding the breakfast offerings.
This role collaborates with housekeeping and maintenance to ensure a seamless guest experience.
Related careers: Server, Guest Services/Concierge, Food & Beverage Supervisor
housekeeper
Housekeeper
The housekeeper helps to maintain a clean, orderly, and welcoming atmosphere for guests. This role requires an attention to detail and commitment to delivering exceptional cleanliness standards.
Responsibilities might include cleaning and sanitizing guest rooms according to established hotel standards. Dusting, vacuuming, mopping, making beds, and changing linens will be necessary. Cleaning and sanitizing bathrooms and restocking bathroom supplies are also requirements. Housekeepers also clean public areas, including hallways, lobbies, elevators, and other common spaces. They keep track of cleaning supplies, toiletries, and other inventory items. They also handle laundry and maintain laundry equipment and provide all-around excellent service to all guests.
Related careers: Room Service Server, Guest Services/Concierge, Housekeeping Supervisor
valet driver
Valet Driver
A valet driver is responsible for parking and retrieving guest vehicles in a safe and efficient manner. They must practice safe and responsible driving skills at all times and should be knowledgeable about traffic regulations and parking rules.
The valet driver is required to pay close attention to detail when recording vehicle information, including make, model, and license plate numbers to ensure efficient parking and retrieval. Other skills the job requires include problem-solving, effective communication, attention to detail, and great customer service.
Related careers: Hotel Management, Guest Services/Concierge, Hotel Operations
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